For my friend for E.Studies...

What is the business name, type, structure, size and Location?

Name: Whitcoulls
Location: The Strand Whakatane
They specify in selling books and are also stationary retailers.
Employ 3 full time workers, in which work approx. 40 hours per week.
They have 2 part-time workers, and 1 casual worker.
They operate 9 hours Monday-Friday, 7 hours Saturday and 5 hours on Sundays.
Organizational Structure: Store Manager, Senior Sales Assistant, Assistant Manager, 3 Sales Assistants.

How do you advertise for potential employees?

They first state who they wish to employ, e.g., Senior Manager Etc.
They often advertise in newspapers, clarifying what job positions need to be filled.
In the previous years, Whitcoulls had online applications forms, but have since decided to discontinue this. They will have specified to the potential candidates what line of business they are in.

How the business conducts job analysis.

They have the same jobs that the all the other Whitcoulls stores have.

What is the offer and acceptance process?

Whitcoulls sends out letters to the preferred candidate. They do not offer trials, unless it is stated in the contract, how much time they are to work. Some employees work over a limited time, such as in holidays i.e., over Christmas, Easter.


How does the business determine the person specification necessary for the position?

The employer prefers people who have experience. They also talk to the potential candidate over the phone. This is to see if they have the correct manners/phone etiquette, and good communication skills. After they have narrowed the applicant count, they call the potential employee (after checking C.V) for an interview. The manager says that she judges the people based on their body-language and confidence.

What is the induction process?

The induction process can last for up to 3 months, while new employees begin to understand their work environment. They are shown where things are, how to operate the till, the company expectations, dress code and other things they will encounter. Also other things that are unique to the business are, for example, how to use rewards vouchers.